We all know that with chip shortages there are problems with sourcing the electronic components to make a product, so imagine saving for a few years to buy a Tesla and finally getting it delivered without all the USB ports. It sounds incredible, but it is true. As Electrek reports, on the new Tesla “Model 3” and “Model Y” a hole appeared where the USB-C ports should have been. Elon Musk‘s company has blamed the chip shortage for responding to the numerous social media complaints it has received in recent days.
The question everyone is surely asking is where the missing ports are. Reports indicate that the majority of affected vehicles lack USB C along the rear wall of the center console and in the rear seats, so wireless charging is inactive.
An owner of Tesla Model Y wrote on Reddit: “I just got a call from Tesla about my Model Y LR. I’m ready for delivery tomorrow, and apparently there are no USB ports installed in the car due to shortages. ” In addition, user claimed port was missing on front and center console even though it had their respective ports in the back seat and a USB A in the glove compartment.
For its translation into Spanish, the following can be read:
“USB ports missing
I just got a call from Tesla about my Model Y LR. I’m ready for delivery tomorrow, and apparently there are no USB ports installed in the car due to a shortage. They said I can still get the delivery, but they only knew about it today. Should I be concerned that other things may be missing or incomplete? They told me they would schedule a service to install the ports when they are available, but they have no idea when they will be.
I guess I’m looking for the assurance that the car is really ready to go and wondering if anyone else has received an “incomplete” car like this.
Edited: posting an update here for anyone interested.
I ended up getting the delivery. All that’s missing is the USB-C on the front and center console. The back seat has them, and the USB-A in the glove compartment is good. The wireless charging pad is still not working. They tol, ”the user wrote on Reddit.
Electrek states that customers were informed in advance and still decided to choose to have delivery despite the promise of some kind of remedy to solve this problem, such as a date to install the USB ports, something in writing to reflect the commitment or some type of credit.
Tesla’s response to the situation
According to Electrek, Tesla Service has alerted affected owners that they can call to make an appointment as soon as the parts are available, although the date is estimated to be December.
On the other hand, on Reddit you can read a conversation between the owner of a Model Y and Tesla Support in which the company said that the update and installation of the USB ports will be free.
It can be understood that the chip crisis and supply chain problems are a difficult obstacle for all manufacturers. However, in this case, it is a pity that users have paid thousands of euros for a new car while in the end it is one. one hundred percent unfinished.
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