Although sinister are events that cannot be predicted, it is possible to cushion their effects through a safe. In this sense, it is important that the insurer has a whole set of processes in place that allows it to meet the demands.
During the covid-19 pandemic, the work of the insurers increased, demanding better processes as well as components technological useful to meet the requirements of your customers.
In this way, greater importance has been given to the insurers that add technology to its resources, so that the impact on the pocket of people who are going through a bad time is less.
According to LISA Claims, a technology platform for automated claims settlement, general insurance, registered a growth of 15%, highlighting the lines of compliance with 49%, mandatory insurance (SOAT) with 14%, cars with 10%, Civil liability up to 19% and fire and Allied with 17% .
Therefore, it is sought that technology helps in the operation of claims no matter where it occurs, and that it is capable of gather information of the affected party through the connection of microservices of the insurance companies while the settlement processing is recorded with automated evaluations, such as the validation of the policy and updating of the provision.
With the technological implementation, insurance would have a faster damage assessment, helping the affected person who is going through a bad time not to be waiting for the traditional results.
After the computerized review process, depending on the company, there is a case analysis that reviews the client’s evidence, either in pictures (such as from a crash), or documentary (such as medical tickets).
Depending on the country, the compensation for damage it may be by repairing the property, replacing it, or reimbursing the loss. In some sectors of Mexico, such as the automotive sector, it is customary for the repair to be done through a network of workshops.
Currently, there are several services that can be requested through the internet, since after the pandemic they were implemented or made known in a massive way so that people could access them without having to leave home.
This means that insurers that have not yet implemented digital actions have been forced to integrate them to be competitive and offer the best services to their clients.
According to AjusTech, in some countries, especially those that still lack financial inclusion, cases of the use of the technology for the payment of claimsFor example, those who are not banked have explored options such as payments via WhatsApp or other applications.
Insurers and individuals alike agree on one thing: they don’t want a claim to occur, no matter how serious or type it is. However, in the event that this occurs, one party wishes to have a quick solution in their favor, while the other seeks that it is not a possible fraud or that there is no litigation in case the payment does not proceed.
In both cases, technology can help solve things, as the damage assessment will be impartial but also efficient with solid data on what happened. In this way, insurers must see for a technological method to support themselves and clients to look for options that are modern so that in case of an unfortunate event they have serious and prompt responses.
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